| Course | WMBA 6623 Enterprise and Project Risk Management |
|---|---|
| Week | Week 2 |
| Paper type | Risk identification |
| Length | About 920 words, 6 pages |
| Format | APA 7 student paper |
| School | Walden University |
| Program | Master of Business Administration (MBA) |
| Updated | October 2026 |
Free sample paper for WMBA 6623 Week 2
Twenty Risks to a Loan Servicing Consolidation, Each Written as Cause, Event and Effect, Grouped Into Five Categories and Traced to Its Source, With No Scores Yet
Student Name
Walden University
WMBA 6623: Enterprise and Project Risk Management
Instructor Name
Month Day, Year
Twenty Risks to a Loan Servicing Consolidation, Each Written as Cause, Event and Effect, Grouped Into Five Categories and Traced to Its Source, With No Scores Yet
The Project and How Risks Were Found
Lakeshore Community Bank, a composite western Michigan lender with about $3.2 billion in assets, is consolidating loan servicing from offices in Traverse City, Muskegon and Kalamazoo so that all servicing happens at a single Grand Rapids site. The work is scheduled over fourteen months, from April 2026 to June 2027, with a budget of $4.8 million. It moves about 41,000 mortgage accounts and 6,500 consumer and commercial loans, 63 servicing staff positions and the payment, escrow, collections and investor reporting work those staff perform.
Risks were identified from five sources: interviews with the three office managers and eight senior servicing staff; the lessons-learned file from the bank's 2019 acquisition of a smaller bank, which included a servicing conversion; the most recent regulatory examination report; the vendor contracts for the core system and the payment processor; and a two-hour risk session in which the project team worked through the draft list. Every entry separates a known cause, an uncertain event and its effect, the three-part phrasing the PMBOK Guide calls risk metalanguage (Project Management Institute, 2017), so that the known condition, the uncertain event and its consequence stay separate. Rows are numbered so later assignments can refer to them.
Hillson (2003) recommended grouping risks in a risk breakdown structure by source, which shows where risks cluster and which areas may be underexplored. The five categories here, technical, vendor, regulatory, staffing and change adoption, serve that purpose. Staffing and regulatory risks dominate, the regulatory ones driven largely by federal mortgage servicing rules (12 C.F.R. §§ 1024.30-1024.41), which matches the 2019 lessons-learned file: that conversion's problems came from people and compliance, not from the software.
No likelihood or impact scores appear yet. Scoring at this stage tends to anchor the team on early guesses, and the next assignment will score these risks against defined scales.
Risk Identification Table
Table 1
Identified Risks, Loan Servicing Consolidation
| No. | Cause | Event | Effect | Category | Source | |
|---|---|---|---|---|---|
| R01 | Three offices configure escrow, late-fee and payment rules differently in the core system | Local settings are missed in the consolidated configuration | Incorrect fees or payment amounts after cutover | Technical | Workshop | |
| R02 | Escrow reconciliation relies on one analyst's spreadsheets | The first consolidated escrow analysis runs without her knowledge | Incorrect escrow adjustments on thousands of accounts | Staffing | Interviews | |
| R03 | Two of three office managers will not relocate | Supervisory knowledge leaves before the new center is stable | Slow problem resolution in the first months | Staffing | Interviews | |
| R04 | Grand Rapids labor market for servicing staff is tight | The center cannot fill 20 new positions by cutover | Backlogs in payment processing and customer calls | Staffing | Human resources | |
| R05 | Departing staff have little reason to stay through closure | Key staff leave before their office closes | Gaps in coverage during transition | Staffing | 2019 lessons file | |
| R06 | Payment processor contract requires 90 days' notice for routing changes | Notice is given late | Borrower payments misrouted after cutover | Vendor | Vendor contract | |
| R07 | Core system vendor's conversion team is shared with other clients | Vendor resources are unavailable on planned dates | Testing and cutover slip | Vendor | Vendor contract | |
| R08 | Lockbox vendor charges for address changes per account | Change costs exceed estimate | Budget overrun | Vendor | Vendor contract | |
| R09 | Federal servicing rules require notice of servicing changes to borrowers | Notices are late or incomplete | Regulatory violation and borrower confusion | Regulatory | Examination report | |
| R10 | Annual escrow analysis falls in the cutover quarter for 9,000 accounts | Analyses are late or wrong | Regulatory findings and refunds | Regulatory | Workshop | |
| R11 | Loss mitigation cases are mid-review at closing offices | Files are lost or deadlines missed in transfer | Violations of loss mitigation timelines and borrower harm | Regulatory | Examination report | |
| R12 | Investor reporting to two secondary market agencies follows strict calendars | Reports are late during transition | Fees and loss of servicing standing | Regulatory | Workshop | |
| R13 | Historical documents are stored on paper in three offices | Documents are lost or misfiled in the move | Inability to support collection or foreclosure actions | Technical | 2019 lessons file | |
| R14 | Data from three offices uses different codes for the same loan conditions | Conversion maps codes incorrectly | Wrong collection actions on some accounts | Technical | Workshop | |
| R15 | The new center's telephone system is new to staff | Call routing fails at cutover | Long hold times and complaints | Technical | Workshop | |
| R16 | Borrowers in small towns value the local office | Many borrowers react negatively to the change | Complaints and loss of relationships | Change adoption | Interviews | |
| R17 | Branch staff will field servicing questions without training | Branches give wrong answers | Borrower frustration and repeat calls | Change adoption | Interviews | |
| R18 | Remaining staff fear job losses | Productivity falls during transition | Backlogs before cutover | Change adoption | Interviews | |
| R19 | Project team members also hold full-time roles | Project tasks slip behind daily work | Schedule delays | Staffing | Workshop | |
| R20 | Grand Rapids lease buildout depends on a landlord's contractor | Buildout finishes late | Delayed move and extra costs | Vendor | Lease agreement | |
The bank and figures are composite; risks will be scored and assigned owners in the risk register.
What Comes Next
The register will add owners, scores and responses. Two gaps are worth noting now. Few technology security risks appear, because the core system is not changing; the security team will review the list. And the table holds only threats; opportunities, such as standardizing collection practices across offices, will be added in the register.
References
Hillson, D. (2003). Using a risk breakdown structure in project management. Journal of Facilities Management, 2(1), 85-97. https://doi.org/10.1108/14725960410808131
Mortgage servicing, 12 C.F.R. §§ 1024.30-1024.41 (2024).
Project Management Institute. (2017). A guide to the project management body of knowledge (PMBOK guide) (6th ed.).
What the WMBA 6623 Week 2 instructions ask for
Week 2 has students list what could go wrong on a project and lay those risks out in tabular form. Instructors expect about half a page of narrative describing the project and how risks were found, followed by a table that carries most of the work. Columns usually read cause, event, effect, category and source, and the table typically holds eighteen to thirty numbered rows spread across several categories. Scores should not appear yet; assigning likelihood at this stage anchors the team on guesses. Strong submissions name their sources, explain their categories and note gaps the list may have. Each row should be specific enough that a later reader could tell whether the risk occurred. Sources matter because they show the list rests on more than one person's view.
How this WMBA 6623 Week 2 example is built
The narrative describes the bank's consolidation, its scale and budget, the five identification sources and the use of risk metalanguage from the PMBOK Guide. A paragraph cites Hillson on organizing risks by category, notes the regulatory risks driven by servicing rules and observes that staffing and regulatory risks dominate. A sentence explains why scores are withheld. The table lists twenty numbered risks with cause, event, effect, category and source, from configuration differences and the escrow analyst to borrower reaction and a late buildout. A closing section names two gaps, security risks and opportunities, for the register to address. Margin comments flag the narrative and the gaps. Every row keeps its number for use in later weeks.
Where the marks sit in the WMBA 6623 Week 2 rubric
Graders reward a table of risks written consistently as cause, event and effect, numbered for later reference and traced to sources. Spreading risks across meaningful categories shows breadth. A brief narrative explaining the identification method demonstrates rigor. Withholding scores at this stage, with a reason, shows understanding of the process. Naming gaps in the list shows critical thinking. Risks phrased so that an owner could be assigned to each one without further discussion mark the top band. Tables that consistently use the same cause, event and effect structure across every row earn the strongest marks. Noting which sources produced which risks also helps reviewers judge coverage.
WMBA 6623 Week 2 help: mistakes that cost marks
Gather risks from several sources: people who know the work, past project files, audit or examination reports and contracts. Write each as because of a cause, an event may occur, leading to an effect. Number them and group them into categories. Check which categories are thin and ask whether risks are missing there. Students often lose marks by listing vague risks, by adding scores too early or by omitting sources. Another frequent gap is a list with no opportunities. Note what the next stage will add. If you would like a custom sample risk identification table for your project, send us its scope and stakeholders.
Get a WMBA 6623 Week 2 example written to your instructions
The desk needs the Week 2 prompt, the rubric your section posted, and the name of the initiative you want the sweep run over. What comes back is an identification pass built on that project, with the three columns kept apart the way the assignment wants. Nothing is charged for a first sample, and it lands within 24-48 hours.
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WMBA 6623 Week 2 questions, answered
Where can I find a free WMBA 6623 Week 2 sample paper?
The twenty-row risk identification table for a loan servicing consolidation is published here.
How are the risks written?
As cause, event and effect, each numbered and traced to a source.
Which categories are used?
Technical, vendor, regulatory, staffing and change adoption.
Why are there no scores?
Scoring at identification tends to anchor the team on early guesses.
What gaps does the paper note?
Few security risks and no opportunities, both to be added in the register.