| Course | MMHA 5500 Human Resource Management and Organizational Development and Leadership for Healthcare Administrators |
|---|---|
| Week | Week 2 |
| Paper type | Healthcare job description build |
| Length | About 600 words, 5 pages |
| Format | APA 7 student paper |
| School | Walden University |
| Program | Master of Healthcare Administration (MHA) |
| Updated | October 2026 |
Free sample paper for MMHA 5500 Week 2
Job Description: Pre-Operative Call Coordinator (Licensed Practical Nurse), Lakeside Surgery Center
Student Name
Walden University
MMHA 5500: Human Resource Management and Organizational Development and Leadership for Healthcare Administrators
Instructor Name
Month Day, Year
Job Description: Pre-Operative Call Coordinator (Licensed Practical Nurse), Lakeside Surgery Center
Position Summary
Title: Pre-Operative Call Coordinator, Licensed Practical Nurse. Reports to: Pre-Operative Nurse Manager. Schedule: Monday through Friday, daytime, with one late shift a week until 6 p.m. Required license: current, unrestricted practical nurse license in the state. Summary: The coordinator calls scheduled surgical patients before their procedures, collects and records information the surgical team needs and makes sure nothing outstanding delays a case. The coordinator gathers information; registered nurses and the anesthesia team decide what it means for surgery. This role supports the center's new total joint service line and its existing caseload. Lakeside Surgery Center is part of the composite Lakeside Outpatient Network.
Duties
Call each scheduled surgical patient using the center's structured pre-operative script, at the times the script sets. Record the patient's current medications, doses and allergies in the electronic record. Confirm that each ordered laboratory test and study has resulted, and notify the reviewing registered nurse of any that have not. Confirm the patient's arrival time, fasting instructions and responsible adult escort, as stated in the script. Route each completed call record to the reviewing registered nurse the same day. Reschedule calls when patients cannot be reached, and flag any patient not reached by the day before surgery. Maintain the call log used to measure completion.
Outside This Role
The coordinator does not interpret findings, decide whether a case proceeds or give clinical advice beyond the script. Any information gathered that may affect surgical readiness, such as a new symptom, a medication the script flags or an abnormal result, goes to the reviewing registered nurse or the anesthesia team, who decide what it means. National guidance on delegation distinguishes the data collection that practical nurses may perform from the assessment and clinical judgment that remain with registered nurses, with the exact boundary set by each state's nurse practice act (National Council of State Boards of Nursing, 2016). This description follows that distinction, and the center's legal counsel should confirm it against the state act before posting.
Why the Role Is Designed This Way
A role defined by what it does not do could easily become a monotonous one. Hackman and Oldham's job characteristics model holds that a job motivates more when it uses varied skills, lets a person finish an identifiable piece of work, matters to others, allows some independence and tells the worker how well it went (Hackman & Oldham, 1976). The design builds in task identity by giving each coordinator a set of patients from first call to readiness, rather than a stream of unrelated calls. It builds in feedback through the call log, which shows how many of the coordinator's patients arrived ready, and through a short weekly review with the reviewing nurse. Autonomy sits in how the coordinator organizes the day's calls, not in clinical judgment, which keeps the role both satisfying and within its license. The design matters for retention as well as motivation: Hom and colleagues, reviewing turnover studies across a hundred years, identify the content of the job and its daily experience as consistent influences on whether people stay (Hom et al., 2017), and a narrow role that feels routine would be hard to keep filled.
Qualifications and Measures
Required: current practical nurse license; one year of clinical experience; basic life support certification. Preferred: experience in surgical, ambulatory or telephone triage settings. Performance measures: share of scheduled patients reached at least two business days before surgery; share of call records routed the same day; and share of cases delayed for information the call should have collected.
References
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250-279. https://doi.org/10.1016/0030-5073(76)90016-7
Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2017). One hundred years of employee turnover theory and research. Journal of Applied Psychology, 102(3), 530-545. https://doi.org/10.1037/apl0000103
National Council of State Boards of Nursing. (2016). National guidelines for nursing delegation. Journal of Nursing Regulation, 7(1), 5-14. https://doi.org/10.1016/S2155-8256(16)31035-3
MMHA 5500 Week 2 instructions, in plain terms
Job description assignments generally ask you to define a role clearly enough to recruit for it and manage it. Write the top half so a recruiter could post it: title, reporting line, schedule, required license and a short summary. List duties as verbs with objects that can be observed and checked. Where the role sits near the edge of a license, add a block stating what the role does not do and who does it instead, and ground that line in the relevant scope of practice or delegation guidance, noting that state law decides. Explain how the role is designed to be a good job, not only a compliant one, using a framework such as job characteristics. Close with qualifications and measures tied to the duties. Ask counsel to confirm scope against state law before posting.
How this MMHA 5500 Week 2 example is built
The position summary gives title, reporting line, schedule, license and a summary that separates gathering information from deciding what it means. The duties section lists seven verb-and-object duties, from structured calls to routing call records. The outside-this-role section states that the coordinator does not interpret findings, decide whether a case proceeds or advise beyond the script, citing national delegation guidelines and recommending counsel's review. The design section applies Hackman and Oldham's model, building task identity through assigned patients and feedback through the call log, and cites Hom and colleagues on job content and retention. The final section lists required and preferred qualifications and three measures tied to the duties.
MMHA 5500 Week 2 rubric: what earns full marks
Job descriptions are judged on whether each line could be acted on. Duties written as vague responsibilities, such as supports patient care, give a manager nothing to observe and earn little credit. Verb-and-object duties earn more. The exclusions carry the largest share where a role sits near a license boundary, because a description that omits them invites the role to drift into work the license does not allow. Grounding the boundary in scope or delegation guidance, while deferring to state law, shows care. A design rationale that uses a framework to make the role motivating earns further credit. Qualifications and measures tied to the duties complete the assessment. A top half a recruiter could post shows practical value.
MMHA 5500 Week 2 help: mistakes that cost marks
Job descriptions often copy a generic template, with a long list of responsibilities and a closing line about other duties as assigned. That gives neither the employee nor the manager a clear picture. Start instead with the work the role must do, written as actions someone could watch. Then ask where the role meets the edge of its license, and write down plainly what it does not do and who does that instead. Check the line against delegation guidance and the state's practice act. Finally, ask whether someone would want this job for more than a year, and adjust the design so it offers ownership and feedback. We can build a job description for a healthcare role with duties, license boundaries and measures stated clearly.
Get a MMHA 5500 Week 2 example written to your instructions
Tell the desk which role the description covers and attach the prompt, the rubric and any template your program requires; a draft built for that role comes back. Your first custom request is free, finished in 24 to 48 hours. The surgery center and its coordinator are invented, so no posting from your employer is needed.
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MMHA 5500 Week 2 questions, answered
Where can I find a free MMHA 5500 Week 2 sample paper?
Read the full job description here at no cost.
What role does the MMHA 5500 Week 2 description define?
A licensed practical nurse who calls scheduled surgical patients, records medications and allergies, confirms lab results and routes call records to a registered nurse.
What does the role not do?
Interpret findings, decide whether a case proceeds or give clinical advice beyond the structured script.
Why are the exclusions grounded in delegation guidance?
Because practical nurses may collect data while assessment and clinical judgment remain with registered nurses, with the exact line set by state law.
How is the role made a good job?
It gives each coordinator a set of patients from first call to readiness and feedback through the call log, following the job characteristics model.